Provide Text & Info in the PDF Statements

1. Enter an Email for Statements in the Statement Design settings. Invariably artists have questions regarding their statements. ‘When will I get paid?’ ‘Do I need to send an invoice?’ Providing a contact email gives reassurance & ensures artists know where direct their questions.

2. Enter a Statement Custom Text & Statement Of Account Custom Text. As previously noted recipients of statements typically have questions; why not provide the answer to frequently asked questions in your statement or email text? You could state when payments will be made, where invoices should be sent, or anything else useful for your payees. Please see below for an example of custom statement text. Feel free to use this as a template for your own custom text, though of course make sure it is customised to your own business’s payment process.

Provide Text & Info in the Statement Emails

1. As with the PDF statements, make sure you provide a Support Email Address in the Communications settings. This will make sure your email address is specified in the Statement email, which is sent to artists when you publish their statements.

2. You also have the opportunity to provide extra information to your clients in the statement email. The Statement Email Custom Text provided in your email can be similar to that of your PDF statement. The email is the first thing your artists will see when you publish their latest statement, so this is an excellent opportunity to provide information you know is frequently requested.

Email custom texts should be laid out in an html format which allows you to customise the font, colour & layout of your text. Here is a handy tool that can help you convert your text & layout to html. Please see below an example of an informative custom email text. Feel free to use this as a template for your own custom text, though of course make sure it is customised to your own business’s payment process & do convert it to html using the wordtohtml tool.

Provide Clarity in the Invitation Emails

1. When you onboard to Curve and send out your statements via the Curve portal for the first time, your clients may be confused when receiving an invitation email from Curve with very little detail. For this reason, it is wise to customise your Invitation Emails.

Also invitation email custom texts should be laid out in an html format; which allows you to customise the font, colour and layout of your text. Please see below an example of an informative custom invitation text. Feel free to use this as a template for your own custom text, though of course make sure it is customised to your own business’s situation, and do convert it to html using the wordtohtml tool.

2. After your business’s first royalty period on Curve, you may wish to update this custom invitation text to be more suitable for clients receiving statements from you for the first time. Please find an additional example below.